Shipping Policy

This Shipping Policy governs all orders placed on our website and establishes binding terms between our platform and every customer who completes a purchase. By submitting an order and finishing payment on our website, every customer confirms that they have read, understood, and agreed to all clauses contained in this Shipping Policy, alongside the Terms of Use, Terms of Purchase, Refund Policy, Privacy Policy, and Customer Service Policy posted on our site. We reserve the right to update, amend, adjust or revise any part of this Shipping Policy at any time. Any changes to this policy will take effect once published on our website, and all orders submitted after publication of the updated policy will automatically be subject to the revised terms. It is the obligation of all users and customers to review this policy regularly before placing new orders, to stay informed about our shipping rules, delivery terms, and associated responsibilities. No customer may claim ignorance of this policy as a defense for any dispute arising from order fulfillment, shipment, transit, customs clearance or delivery matters.

We provide global free shipping service for all orders placed through our website, with no minimum order amount requirement, no category restrictions, no quantity limits, and no shipping charges added to any purchase. This complimentary shipping benefit applies to all products within our catalog, including men’s facial skincare, shaving products, beard care items, body care, hair care, sun protection goods, and grooming gift sets. Regardless of the customer’s country or territory of residence, every fully paid valid order qualifies for our international free shipping service. Beyond waiving courier and freight charges, our platform bears all import-related costs incurred during cross-border delivery. All customs duties, import tariffs, government entry taxes, customs brokerage fees, customs processing surcharges, and any other official charges imposed by the destination country’s customs authority will be fully covered by us. Customers will never receive any separate bill, tax notice, customs collection request, courier handling fee or administrative surcharge when receiving their packages. The total amount displayed on the checkout page is the final amount that customers pay, with zero hidden fees added at any stage of shipment and delivery. This all-inclusive shipping arrangement is designed to remove the common uncertainty and unexpected extra costs that trouble shoppers buying goods from overseas merchants. Many international online shoppers worry about surprise customs bills after their package arrives, and we build this duty-included shipping model to eliminate that worry and build consistent trust with every customer shopping our men’s grooming collection.

Once an order is successfully submitted and payment is fully confirmed, the order enters our warehouse processing queue. Our standard order processing window is one to three business days. Business days refer to Monday through Friday, excluding public holidays and scheduled warehouse shutdown periods in our fulfillment location. Orders placed on weekends or official holidays will be logged into our system and begin processing on the next available business day. Order processing covers multiple important internal steps, including payment validation, customer shipping address verification, inventory stock confirmation, product quality inspection, protective packaging, customs declaration document preparation, shipping label generation, warehouse sorting, and handover to our contracted international shipping carrier. During high-traffic periods such as large sitewide promotions, seasonal shopping events, new product launches, and unexpected order volume spikes, the processing time may experience minor delays due to higher workload in our fulfillment center. Our logistics team will continuously monitor order volume trends and adjust staffing and workflow arrangements to minimize extended waiting time for customers. If a substantial delay in order processing occurs, our customer service team will attempt to notify affected customers via the email address provided during checkout, sharing updated processing status and revised estimated dispatch time. However, individual notification for every delayed order cannot be guaranteed during peak periods, and all processing timelines are estimates rather than legally binding guarantees.

After the order completes warehouse processing, passes quality inspection, gets fully packed, and is scanned and collected by our shipping carrier, the estimated transit and delivery time is six to twelve business days. This delivery window is only an estimated reference, not a guaranteed fixed delivery date. Actual delivery time may fluctuate due to a wide range of external factors outside our direct control. These external variables include customs inspection speed at the destination country, sorting backlogs at international carrier hubs, global logistics network congestion, last-mile delivery operational delays, severe adverse weather conditions, local public holidays in the destination region, carrier staffing shortages, international freight capacity fluctuations, and temporary changes to government import inspection regulations. We do not take responsibility for shipment delays, package holds, or delivery extensions caused by third-party carriers, government customs operations, natural disasters, public emergencies, and other events beyond our reasonable control. If customers encounter stalled shipments or want to check package status, they can submit support requests through our Contact page on the website. Our customer service team will help initiate carrier inquiries, track shipment progress, and provide status updates according to carrier feedback. All shipping related support tickets must be submitted via our official Contact channel so we can create formal records and properly follow up each case.

Customers hold full responsibility for entering accurate, complete and valid shipping address information during checkout. All address components including the recipient’s full legal name, street number and street name, apartment or unit number, city, state or province, postal code, and destination country must be carefully checked before order submission. Any incomplete, misspelled, outdated or wrong address information provided by customers can lead to delivery failure, misdelivery, package returned to sender, or longer delivery delays. If a package is returned to our warehouse solely because of address errors submitted by the customer, the customer shall bear all repackaging cost, handling fee and reshipping expense for a second delivery attempt. We strongly remind all customers to double check every address detail before confirming payment to avoid logistics trouble and package loss.

After the package is dispatched and scanned by the carrier, an automated shipping confirmation email containing tracking number and tracking link will be sent to the email address used to place the order. Customers can use the tracking number to view transit status independently. All tracking updates are provided by the third-party shipping carrier, and we cannot control the frequency of tracking scans. Periods without new tracking updates are normal in international transportation and do not automatically mean the package is lost or stuck. If tracking remains inactive for a long time or the package does not arrive within the estimated delivery window, customers can submit an investigation request via our Contact page.

Risk of loss, damage, theft or destruction of the goods transfers from our platform to the customer once the shipping carrier confirms successful delivery to the shipping address provided in the order, as shown in carrier tracking records. We will not be liable for packages marked as delivered by the carrier that are later stolen, misplaced, damaged or tampered with after delivery. Customers are advised to choose a secure delivery location and monitor tracking information closely to safely receive their parcel.

We reserve the right to select shipping carriers, adjust packaging methods and optimize logistics procedures at any time to improve delivery efficiency and customer experience. We also retain the right to refuse shipment to regions subject to international trade sanctions, embargoes or local import bans, in compliance with global trade laws. We are not responsible for package seizure, detention or destruction caused by local import restrictions and regulatory requirements in the destination country. Any update of this Shipping Policy becomes effective once published on our website. Continued browsing and ordering on our website after policy updates means customers accept all revised shipping terms. All inquiries about shipping, processing time, customs coverage, tracking and delivery disputes must be submitted through our website Contact page.