Refund Policy

This Refund Policy defines all rules, conditions, procedures, eligibility requirements, time limits, and resolution standards for return, exchange and refund requests submitted by customers who purchase goods from our website. This policy applies to every order, product, transaction and customer account on our site. When customers place orders and complete payment on our website, they acknowledge reading and agreeing to this Refund Policy together with all other legal documents on our website, including Terms of Use, Terms of Purchase, Shipping Policy, Privacy Policy and Customer Service Policy. We maintain the right to modify, update or adjust any content of this Refund Policy at any time. Revised policy terms will take effect immediately after publication on our website, and all orders placed after publication of updates will follow the new policy. Customers are responsible for checking this policy before placing orders, and cannot use lack of awareness of refund rules as grounds for dispute. All refund related communications must be submitted through the Contact page on our website, and all refund cases will be recorded and processed according to the formal support ticket system.

We offer a sixty-day return window for all products purchased from our website. The sixty-day period starts from the date the carrier marks the package as successfully delivered to the customer’s shipping address. Customers who wish to return items must submit a return request through our Contact page within this sixty-day time frame. Return applications submitted after the expiration of this sixty-day window will not be accepted, and we reserve the right to reject any late return requests. When customers submit a return request, they need to provide relevant order information such as order number, recipient name, purchase date, product name and quantity, and clearly explain the reason for return. Our customer service team will review the submitted return application and respond to the customer through email within a reasonable time, informing the customer whether the return application is approved, and providing the required return shipping instructions, return address and other relevant guidance. Customers must wait for formal approval from our support team before sending products back to us. Any goods returned without prior approved return authorization will not be processed for refund, and we have the right to discard the received unapproved returned goods or send them back at the customer’s cost.

All returned merchandise must satisfy multiple conditions to qualify for a full refund. Returned products must be in original condition, with original packaging intact, unopened or unused unless the product arrives damaged, defective or wrong item was shipped. Products must not have excessive signs of use, stains, scratches, damage caused by improper storage, or contamination. All original accessories, labels, inserts and packing materials that came with the product need to be included in the return parcel. If the returned goods are damaged, heavily used, missing parts or packaging, we have the right to reduce the refund amount accordingly, or reject the return request entirely after inspection of the returned package. For hygiene reasons, some personal grooming items may have special return restrictions, and customers will be notified of such restrictions when submitting return applications.

Once our warehouse receives and inspects the returned goods, our finance team will initiate the refund process. The standard refund processing time after warehouse inspection approval is five to ten business days. The refund will be issued in United States Dollars, and the funds will be returned to the original payment method used by the customer at checkout. The time it takes for the refund money to show up in the customer’s bank account or payment account depends on the processing speed of the customer’s payment provider, bank or card issuer. We have no control over the fund transfer speed of third-party financial institutions, and we cannot be held responsible for delays caused by banks and payment processors after we issue the refund. Customers should allow extra time for bank processing after our refund is released.

There are situations where refunds may be partially issued or denied. If the customer returns only part of the products from one order, the refund amount will be calculated based on the price of the returned items, minus any applicable deductions for damaged packaging or product condition. Products damaged due to improper use, misuse, neglect, accident or unauthorized modification by customers are not eligible for refund. Free samples, promotional complimentary items and gift with purchase goods are required to be returned together with the main products if customers apply for full order refund. If complimentary gifts are not returned, the corresponding value of these free items will be deducted from the total refund amount.

If customers receive damaged goods, defective products or incorrect items, they need to contact us via our Contact page promptly after receiving the package, and provide clear photos or videos showing the damage, defect or wrong merchandise. Our customer service team will assess the case and decide on the appropriate resolution plan, which can include refund, reshipment or other solutions according to the actual situation. Claims for damaged or incorrect items cannot be accepted if submitted after the sixty-day return period expires.

Customers are responsible for the return shipping cost when sending items back to our warehouse for return, unless the return reason is our fault such as defective product, damaged delivery or wrong item sent. In cases where return is caused by our error, we will cover the return shipping expense and inform customers of the return shipping arrangement in the return approval email. Customers are strongly recommended to use trackable shipping service when returning goods, and keep the return shipping receipt and tracking number for record. We cannot issue refunds for returned packages that are lost in transit on the way back to our warehouse if customers cannot provide valid tracking proof showing the package was delivered to our return address.

We will issue refunds in United States Dollar currency only. Exchange rate fluctuations between the USD and the customer’s local currency may lead to slight differences between the original charged amount and the final refund amount received in the customer’s account. We will not compensate for losses caused by currency exchange rate changes or bank conversion fees charged by the customer’s bank or payment service provider.

All refund disputes and return related matters will be handled through our Contact page support system. Our customer service team will review all information and evidence submitted by customers and make final decisions on return and refund eligibility. All decisions made by our team are final, subject to applicable consumer protection laws. This Refund Policy can be revised at any time, and customers need to review this policy before placing new orders. Any questions about return and refund should be submitted through our Contact page.